SSL Certificate Services

Web Hoster Edition

Frequently Asked Questions

This section provides the answers to the most commonly asked questions about Entrust Certificate Management Service - WebHoster edition. If you have a question that is not answered here please contact Entrust Certificate Services Support.

1. How do I purchase the Entrust Certificate Management Service - WebHoster edition?
2. Which methods of payment can be used to pay for the Entrust Certificate Management Service - WebHoster edition?
3. What information will I need to provide to apply for the Entrust Certificate Management Service - WebHoster edition?
4. What is the maximum number of Technical Contacts that can be enrolled for this service?
5. How do I change the initial Technical Contact information provided during enrollment?
6. How do I request to add my clients to my account?
7. Will my clients be contacted by Entrust?
8. Is there an expiry date on my account?
9. Will I receive notification when my Entrust Certificate Management Service - WebHoster edition account will expire?
10. Which credentials do I need to login to the Entrust Certificate Management Service - WebHoster edition?
11. What is Entrust TruePass(tm) software?
12. How do I get my account credentials to log on to the service?
13. What should I do if I forget my Entrust Unique ID password?
14. What happens if I do not logout?
15. How do I renew the Entrust Certificate Management Service - WebHoster edition?
16. What is the difference between a Standard and an Advantage Server certificate?
17. What purpose can SSL Server Authentication be used for?
18. What purpose can SSL Subject Alternative Name be used for?
19. What purpose can SSL Client Authentication be used for?
20. How do I install an Advantage SSL Certificate in my environment?
21. How do I contact Entrust for additional assistance?

1. How do I purchase the Entrust Certificate Management Service - WebHoster edition?
   The Service must be purchased through an Entrust Sales representative. A minimum quantity of 10 certificates is required. Please contact Sales at:

   Phone: 1-888-690-2424 (toll free within North America)
   Phone: 1-613-270-3411 (outside of North America)
   Email: entrust@entrust.com

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2. Which methods of payment can be used to pay for the Entrust Certificate Management Service - WebHoster edition?
   You can purchase the Entrust Certificate Management Service - WebHoster edition with a purchase order (PO) or credit card (Visa, MasterCard, American Express)
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3. What information will I need to provide to apply for the Entrust Certificate Management Service - WebHoster edition?
   When purchasing the Entrust Certificate Management Service - WebHoster edition, you will be required to accept the terms and conditions of the Service Agreement located at http://www.entrust.com/about/practices.cfm. When your purchase has been processed, you will receive instructions via email on how to enroll for the service. You will be required to provide the following information: your Company's Domain Information, Administrator(s), Authorization Contact, Technical Contact(s), and Billing Contact. This information is used to establish your account and create user profile(s)
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4. What is the maximum number of Technical Contacts that can be enrolled for this service?
   You are entitled to enroll for one (1) Primary Technical Contact and one (1) additional Technical Contact. Each of the Technical Contacts will be issued a profile for accessing the service.
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5. How do I change the initial Technical Contact information provided during enrollment?
   To change the Technical Contact information, you must send an email directly to webhost.support@entrust.com.
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6. How do I request to add my clients to my account?
   You can submit your request through the E-form or from within the WebHoster interface.
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7. Will my clients be contacted by Entrust?
   Your clients will be contacted by Entrust so that we can verify all the information in the client request and get their consent that you (the WebHoster) are authorized to request a certificate on their behalf.
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8. Is there an expiry date on my account?
   Yes, your account will expire one or two years from the first day you sign into your account.
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9. Will I receive notification when my Entrust Certificate Management Service - WebHoster edition account will expire?
   Yes. You will receive email notification from Entrust Certificate Services at approximately 1 month prior to expiry and then again at 2 weeks prior to expiry.
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10. Which credentials do I need to login to the Entrust Certificate Management Service - WebHoster edition?
    Entrust has created a secure web portal to allow customers to securely access our online services, which includes Certificate Enrollment Service for WebHoster. When you register as a client for the service, you will be issued an Entrust Unique ID that you will use to access your Entrust Certificate Management Service - WebHoster edition account. If you already have an Entrust Unique ID, you will be able to use this same ID to access your account. The Entrust Unique ID is based on the industry leading Entrust TruePass™ software.
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11. What is Entrust TruePass™ software?
    Entrust TruePass™ software makes it possible for Entrust to verify the identity of the individuals that are visiting and using our Web portal. It also provides industry-leading protection of information privacy and verification of online transactions. Information that is protected by Entrust TruePass is secure as it is transmitted over the Internet and when it is stored on the Web server and back-end servers.

    Through unique "zero-footprint" encryption and digital signature technology, Entrust TruePass provides the essential identification, verification, and privacy capabilities needed to bring critical business functions to the Web. Client software does not need to be installed or configured on a user's computer to deliver these certificate-based enhanced security features. Entrust TruePass provides end-to-end Web security with unmatched user transparency, user mobility and ease of deployment.

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12. How do I get my account credentials to log on to the service?
    Upon enrolling for the service, Entrust will provide each Technical Contact with instructions on how to establish their Entrust Unique ID. Once the ID has been established, customers should login using the following link: https://webhost.entrust.com
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13. What should I do if I forget my Entrust Unique ID password?
    If you forget your Unique ID password, you are able to perform self-recovery by selecting the link "Forgot your password?" on the login screen and following the instructions.
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14. What happens if I do not logout?
    The interface will automatically disconnect your Unique ID after twenty minutes of inactivity.
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15. How do I renew the Entrust Certificate Management Service - WebHoster edition?
    To renew your service, contact your Entrust Sales Representative at:

    Phone: 1-888-690-2424 (toll free within North America)
    Phone: 1-613-270-3411 (outside of North America)
    Email: entrust@entrust.com

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16. What is the difference between a Standard and an Advantage Server certificate?
    An Advantage SSL certificate contains different certificate extensions than a Standard SSL certificate. There are two additional extensions to an Advantage certificate which can provide greater functionality.

    These extensions are Client Authentication and Subject Alternative Name (DNS only).

    A Standard SSL certificate contains only the Server authentication extension and can be used for browser-to-server SSL communication only.

    An Advantage SSL certificate can be used for browser-to-server and server-to-server SSL security. As well you can have two virtual web servers secured with one SSL certificate via the Subject Alternative Name extension (SubjectAltName).

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17. What purpose can SSL Server Authentication be used for?
    Sever Authentication example:
    Environment: Windows 2003 running MS IIS 6.0

    These certificates create a secure, confidential communications "pipe" between the web server and the browser. This SSL certificate communication only supports identification of the web server to enable the customer to know the identity of the site they are accessing. This can also be called one way SSL authentication

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18. What purpose can SSL Subject Alternative Name be used for?
    SubjectAltName example:

    Environment: Windows 2003 running MS IIS 6.0

    One web site configured and this site through DNS responds to 2 names.
    The site is currently being accessed by internal users and external users.
    The SubjectAltName can therefore be used to reflect the internal DNS name.

    This will resolve the common security alert that occurs when a certificate is only signed for the external FQDN.

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19. What purpose can SSL Client Authentication be used for?
    Client Authentication example:

    Environment: Windows 2003 running a B2B application

    Both servers create a secure, confidential communications "pipe" between the web server and the browser and other servers. This certificate communication supports the identification of both the web server and the customer to enable all parties to know exactly who is on the other end of the transaction. This can also be called two way SSL authentication.

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20. How do I install an Advantage SSL Certificate in my environment?
    The installation of an Advantage SSL Certificate is the same as a Standard SSL Certificate and will be subject to specific requirements for your application. In general, the changes that are required to make use of an Advantage SSL Certificate are done on the target server and not the server where the certificate will be installed. These changes can be very specific and will greatly depend on the applications and environments involved.
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21. How do I contact Entrust for additional assistance?
    If you have additional questions, or need information, please contact Entrust Certificate Services Support by calling 1-866-267-9297 (1-613-270-2680 outside of North America), Monday through Friday 9:00 AM to 5:00 PM Eastern Time. You can also send them an email at webhost.support@entrust.com
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