Entrust Datacard

Frequently Asked Questions (FAQs)

Entrust SSL Certificates FAQ

This section provides the answers to the most commonly asked questions about the Entrust contact Entrust support.

  1. How are Entrust SSL Certificate trusted by the browsers?
  2. What size keys does Entrust use?
  3. How do I get 128 bit / full strength sessions?
  4. What browsers will my Entrust SSL Certificate work with?
  5. What servers will my Entrust SSL Certificate work with?
  6. How many Entrust SSL Certificates are required in a load-balancing environment?
  7. Do I require the Entrust Chain Certificate?
  8. How do I contact Entrust Certificate Services for additional assistance?

  1. How are Entrust SSL Certificate trusted by the browsers? (top)

    Entrust SSL Certificates are automatically and transparently trusted by most browsers. This trust is established because Entrust's Root Certificate has been embedded in most major browsers.

  2. What size keys does Entrust use? (top)

    The public key that is created on your server must be a minimum of 2048 bits, depending on your server software. This public key will be contained within your Entrust digital certificate. The Entrust private key, which is used to sign your Entrust SSL Certificate, is a 2048 bit.

  3. How do I get 128 bit or 256 bit / full strength sessions? (top)

    The strength of the SSL (secure server policy. If the browser supports 128-bit encryption, then a 128-bit session will be established if your web server supports 128 bit sessions. The same is true for 256-bit encryption.

    If the browser only supports 40-bit encryption, then a 40 bit session will only be established - even if your web server supports 128 or 256-bit sessions.

    If the browser only supports 40-bit encryption, Entrust recommends upgrading to the latest supported version of the browser.

  4. What browsers will my Entrust SSL Certificate work with? (top)

    The Entrust SSL Certificates we issue work with all major browsers. For a full list take a look at our compatibility page at this link: Digital Certificates - Browser Compatibility.

  5. What servers will my Entrust SSL Certificate work with? (top)

    The Entrust SSL Certificates we issue work with all major servers. For a full list take a look at our compatibility page at this link: Digital Certificates - Server Compatibility.

  6. How many Entrust SSL Certificates are required in a load-balancing environment? (top)

    You will need one Entrust SSL Certificate for each of your secure Web servers (including any virtual Web servers).

  7. Do I require the Entrust Chain Certificate? (top)

    Yes. All certificates with a validity date greater than 31 December 2010 require a chain certificate.

    All Extended Validation certificates require a chain certificate. . Additional information is available here.

  8. How do I contact Entrust Certificate Services for additional assistance? (top)

    If you have additional questions or require further information, please contact Entrust Certificate Services Support by calling +1-866-267-9297 (1-613-270-2680 outside of North America), Monday through Friday 8:00 AM to 6:00 PM Eastern Time or emailing us at .