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Entrust SSL Certificates FAQ

This section provides the answers to the most commonly asked questions about the Entrust SSL Certificates issued by Entrust. If you have a question that is not answered here or in the enrollment guide, please contact Entrust support.

  1. How are Entrust SSL Certificate trusted by the browsers?
  2. What size keys does Entrust use?
  3. How do I get 128 bit / full strength sessions?
  4. What browsers will my Entrust SSL Certificate work with?
  5. What servers will my Entrust SSL Certificate work with?
  6. How many Entrust SSL Certificates are required in a load-balancing environment?
  7. How do I contact Entrust Certificate Services for additional assistance?
  8. Do I require the Entrust Chain Certificate?
  1. How are Entrust SSL Certificate trusted by the browsers? (top)

    Entrust SSL Certificates are automatically and transparently trusted by most browsers. This trust is established because Entrust's Root Certificate has been embedded in most major browsers or because Entrust's Cross Certificate has been signed by a root that is embedded in such browsers.

  2. What size keys does Entrust use? (top)

    The public key that is created on your web server will be either 512 bits or 1024 bits, depending on your server software. This public key will be contained within your Entrust digital certificate. The Entrust private key, which is used to sign your Entrust SSL Certificate, is 1024 bits.

  3. How do I get 128 bit / full strength sessions? (top)

    The strength of the SSL (Secure Sockets Layer) session created using Entrust SSL Certificates is only a function of the strength of the browser. If the browser only supports 40-bit encryption, then a 40 bit session will only be established - even if your web server supports 128 bit sessions. If the browser supports 128-bit encryption, then a 128-bit session will be established if your web server supports 128 bit sessions.

    US export regulations allow the export of 128 bit encryption enabled browsers and upgrades for 40 bit browsers to most countries except those under U.S. export restrictions. For more information on these regulations please refer to the Bureau of Export Administration, a branch of the U.S. Department of Commerce that regulates exports through the Export Administration Regulations.

  4. What browsers will my Entrust SSL Certificate work with? (top)

    The Entrust SSL Certificates we issue work with all major browsers. For a full list take a look at our compatibility page at this link: Digital Certificates - Browser Compatibility.

  5. What servers will my Entrust SSL Certificate work with? (top)

    The Entrust SSL Certificates we issue work with all major servers. For a full list take a look at our compatibility page at this link: Digital Certificates - Server Compatibility.

  6. How many Entrust SSL Certificates are required in a load-balancing environment? (top)

    You will need one Entrust SSL Certificate for each of your secure Web servers (including any virtual Web servers).

  7. How do I contact Entrust Certificate Services for additional assistance? (top)

    If you have additional questions or require further information, please contact Entrust Certificate Services Support by calling 1-866-267-9297 (1-613-270-2680 outside of North America), Monday through Friday 9:00 AM to 5:00 PM Eastern Time or emailing us at .

  8. Do I require the Entrust Chain Certificate? (top)

    No the Entrust Chain Certificate is no longer required and as of January 1, 2005, Entrust Certificate Services has not been distributing the Entrust Chain Certificate with any Entrust SSL Certificate. Additional information is available here.

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