Frequently Asked Questions (FAQs)
Entrust WAP Server Certificates FAQ
This section provides the answers to the most commonly asked questions about the WAP server certificates issued by Entrust. If you have a question that is not answered here, please contact Entrust support.
- Does Entrust issue WAP server certificates?
- What WAP servers does Entrust support?
- What is Entrust's WAP Certificate replacement / reissue policy?
- Can an Entrust WAP Certificate be revoked?
- How do I contact Entrust for additional assistance?
- Does Entrust issue WAP server certificates? (top)
As of 1 October 2008, Entrust will no longer be issuing new WAP server certificates.
- What WAP servers does Entrust support? (top)
See the Entrust WAP Server Support page at http://www.entrust.net/ssl-technical/wapserver.cfm.
- What is Entrust's WAP Certificate replacement / reissue policy? (top)
Entrust has a certificate replacement / reissue policy that states Entrust Certificate Services can offer a one time, no charge replacement of your certificate within thirty (30) days of the original issue date. If you require a replacement certificate after the initial replacement, or it has been over thirty (30) days since the issuance of your SSL Certificate, you must purchase a new certificate at https://buy.entrust.net/buy/index.cfm.
Please Note: Backing up the certificate key pair is emphasized on our website and enrollment guide. The private key (which is the key file used to decrypt data) always remains on the your server. Entrust does not have access to this file. It is a key file that is generated in a special manner on the server. The file that Entrust issues is the signed public key used to encrypt data. Depending on the server, the key pair should always be backed up onto removable media storage. The public key will not work without the private key. If you have access to your original server, O/S backup, or can restore an O/S image that included the working SSL site, you can follow the Backing Up your SSL Certificate and Private Key sections for you server at http://www.entrust.net/ssl-technical/webserver.cfm.
- Can an Entrust WAP Certificate be revoked? (top)
No. Revocation of WAP Certificates is not supported in Version 1.1 of the WTLS Specification as published by the Wireless Application Protocol Forum Ltd.
- How do I contact Entrust for additional assistance? (top)
If you have additional questions or require further information, please contact Entrust Certificate Services Support by calling 1-866-267-9297 (1-613-270-2680 outside of North America), Monday through Friday 8:00 AM to 6:00 PM Eastern Time or emailing us at ssl@entrust.com.
- Get Technical
- Root Certificates
- Order Tracking
- Check the Certificate Revocation List (CRL)
- New! - Entrust EV SSL Certificate Revocation Information and Reporting Policy
- Revoke a Certificate
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