Frequently Asked Questions (FAQs)

The Entrust Site Seal FAQ


  1. What is the Entrust Site Seal, and why should I use it?
  2. I have been using an older version of the Entrust Site Seal. Do I have to update it?
  3. What is the EV Updater that's included with every site seal and how does it function?
  4. What is the benefit of the EV Updater?
  5. How do I get a Entrust Site Seal?
  6. Will my Entrust Site Seal work with other sites I am hosting?
  7. Is there more than one version of the Entrust Site Seal that I can install?
  8. Do you have a French version of the Entrust Site Seal?
  9. How can I change my Entrust Site Seal to a different or updated version?

  1. What is the Entrust Site Seal and why should I use it? (top)

    The best way to let your visitors know you have taken steps to ensure the security of their information is with the Entrust Secured Site Seal. Just by clicking the Entrust Secured Site Seal, visitors can verify your site's authenticity, and certificate status.

    Posting the Entrust Secure Site Seal on your website let's your website visitors know that you are committed to online security. Unless you deploy Extended Validation the only indication of a secure connection customers get is a small lock on the bottom of web browsers. Customers may not know to look for this lock, but will be assured by a security seal.

    Studies have shown that shopping cart abandonment is reduced and order completions are increased when using a site seal. Entrust is recognized as a trusted Security brand for over a dozen years, providing layered security solutions that help instill confidence for consumers, enterprise and governments. Now you can leverage that brand for your own customers.

  2. I have been using an older version of the Entrust Site Seal. Do I have to update the code? (top)

    Yes. And no. Entrust strongly recommends that you update your site seal code to our more efficient site seal.

  3. What is the EV Updater that's included with every site seal and how does it function? (top)

    Along with your Entrust EV SSL Certificate, Entrust provides a Site Seal that includes the Entrust EV Updater. The Entrust EV Updater is the newest technology that enables Microsoft Internet Explorer 7 to display the green address bar, organization name, and other Extended Validation interface conventions. This means that the transaction is encrypted and your company has been authenticated according to the most rigorous industry standard. Without the Entrust EV Updater, you can not ensure that IE 7 users able to see the green address bar.

    The Entrust EV Updater works by prompting the automatic root update functionality in IE 7 for Windows XP on visiting client systems and therefore enabling the IE7 client to "recognize" the SSL Certificates.

    Windows XP clients will automatically install the Entrust EV SSL Root Certificate by visiting a site that has the Entrust EV Updater technology. Once the Entrust EV SSL Root Certificate is installed, the user will see the green bar behavior whenever connecting to a valid website with an Entrust EV SSL Certificate.

  4. What is the benefit of the EV Updater? (top)

    The Entrust Site Seal with EV Updater will continue to provide your customers with up-to-date information about your certificate, hence providing an additional level of confidence with the security of your web site. At the same time, for all clients using IE 7, the Entrust EV Updater technology will be activated seamlessly to download the Entrust EV Root Certificate. This will allow your clients to display the green address bar, letting them know that your site is secure from phishing and allows your customers to shop with confidence.

  5. How do I get a Site Seal? (top)

    All Entrust certificates will be distributed with the Entrust Site Seal. Your Certificate Requester (technical contact) will receive an Entrust Site Seal upon the fulfillment of your certificate order. Entrust can re-distribute your Entrust Site Seal free-of-charge should you misplace it.

  6. Will my Entrust Site Seal work with other sites I am hosting? (top)

    No, an Entrust Site Seal is specifically developed for a particular certificate. It cannot be applied to a site other than the specific site for which your web certificate was generated.

  7. Is there more than one version of the Entrust Site Seal that I can install? (top)

    Yes, Entrust provides you with several parameters that are modifiable. You can add code the webpage to show a choice of different site seals based on a similar design. Differences in seals include size and colours.

    The Entrust Site Seal HTML code can be found on your certificate retrieval page. If you no longer have the certificate retrieval email, please contact Entrust Certificate Services and they will be happy to provide you with the information.

  8. Do you have a French version of the Entrust Site Seal? (top)

    Yes. You can retrieve the French version of the Entrust Site Seal by going to your certificate retrieval page and selecting the option for French. The code will be generated for you and you will be able to add the code to your web page that will host the Entrust Site Seal.

    If you no longer have the certificate retrieval email, please contact Entrust Certificate Services and they will be happy to provide you with the information.

  9. How can I change my Entrust Site Seal to a different or updated version? (top)

    In order to change your Entrust Site Seal to a different or updated version, you will require access to your certificate retrieval page. You will be presented with a number of different site seal options. Select the seal of your choice and a version will be generated for you. You can use this code on the web page that will host the new seal.

    If you no longer have the certificate retrieval email, please contact Entrust Certificate Services and they will be happy to provide you with the information.