Entrust Customer Service
Try importing the updated certificates, to ensure that your Navigator 2.x, 3.x or 4.0x or Internet Explorer 3.0 or 4.0x browser works with all Web servers secured by Entrust certificates. The process takes only a couple of minutes.
Netscape Navigator 2.x, 3.x and 4.0x- In Netscape Navigator, open https://www.entrust.net/downloads/binary/gte.cacert
A New Certificate Authority software wizard appears. This wizard guides you through the steps for accepting a new certificate.

- Select 'Next'

- Select 'Next'

- Select 'Next'

- Select 'Accept this Certificate Authority for Certifying network sites'
Select 'Next'
- Select 'Next'

- When asked to choose a nickname use a name you can remember, such as "gte root" or "gte".
Select 'Finish'
You have just imported a valid GTE root certificate. This will allow you to access Web sites secured with Entrust Web server certificates.
Microsoft Internet Explorer 3.0 and 4.0x To import the new root certificate (valid until May 2019) into Microsoft Internet Explorer 3.0 or 4.0x, follow these steps:- In Internet Explorer 3.0 or 4.0x, open https://www.entrust.net/downloads/binary/entrust_ssl_ca.cer.
-
If the File download dialog box appears, choose the option to open the file. The New Site Certificate dialog box appears.

- In the site certificate dialog box choose "Accept and enable this site certificate".
- Click "OK".
- Exit IE and then restart it.
You have just imported the Entrust root certificate. This certificate will allow you to access Web sites secured with Entrust Web server certificates. The new root certificate is valid until May 2019.
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