SSL Certificates

SSL Certs, SSL Certificate, SSL Certificates

Securing Your Online Business

Frequently Asked Questions (FAQs)

Entrust Certificate Management Service FAQ

This section provides the answers to the most commonly asked questions about the Entrust Certificate Management Service (CMS). If you have a question that is not answered here, please contact Entrust Certificate Services Support.

  1. What is the Entrust Certificate Management Service (CMS)?
  2. How is the Entrust Certificate Management Service licensed?
  3. How do I purchase the Entrust Certificate Management Service?
  4. How do I enroll in the Entrust Certificate Management Service?
  5. Can I manage certificates for my clients?
  6. Is there an expiry date on my account?
  7. How do I get my account credentials to log on to the service?
  8. How do I renew the Entrust Certificate Management Service?
  9. What certificate types are offered in the Entrust Certificate Management Service?
  10. How do I install an SSL certificate in my environment?
  11. What are Entrust Extended Validation SSL Certificates?
  12. How do I contact Entrust Certificate Services for additional assistance?

  1. What is the Entrust Certificate Management Service (CMS)?

    The Entrust Certificate Management Service features a self-service tool that helps streamline the procurement and administration of SSL certificates. Acting as a centrally managed, self-service system, CMS reduces administrative hassles and lessens the risk of inadvertent certificate expiration by issuing expiry notifications and allowing customers around-the-clock access to issue certificates.

    CMS benefits include the following:

    • Simplified enrollment
    • Administrative management and delegation
    • Client Management (for outsourcers, Web hosters, ISPs)
    • On-demand services
    • Cost savings
    • Audit and reporting tools
    • Zero footprint admin client
    • Choice and flexibility of certificate types
    • Strong verification process

    Additional information on CMS can be found at: http://www.entrust.net/ssl-certificate-services/managed.htm

  2. How is the Entrust Certificate Management Service licensed?

    The Entrust Certificate Management Service is available in two licensing options: Pooling and Non-pooling.

    Pooling: Allows the management of a specific number of concurrent certificates over the term of the subscription. Pooling accounts allow the selection of specific certificate expiry dates and the re-use of certificate licenses to maximize usage. When a certificate expires or is deactivated, its license goes back into the pool for future use. The Pooling license does not allow use of the certificates once the subscription expires.

    Non-pooling: Allows the management of a specific number of certificate-year licenses. Certificate-year licenses can be used to issue certificates ranging from one to four years in duration. Certificate-year licenses must be used within one year of purchase. There is no subscription term so the subscriber has the right to use all issued certificates for the full term of the certificate's validity.

  3. How do I purchase the Entrust Certificate Management Service?

    CMS can be purchased online at www.entrust.net or by contacting an Entrust sales representative via the following:

    Phone: 1-888-690-2424 (toll-free within North America)
    Phone: 1-613-270-3411 (outside of North America)
    Email: entrust@entrust.com

    You can purchase the Entrust Certificate Management Service with a purchase order (PO) or credit card (Visa, MasterCard and American Express).

  4. How do I enroll in the Entrust Certificate Management Service?

    If purchasing online, you will be required to provide your enrollment information through the order process. If purchasing by purchase order, you will receive instructions via email on how to enroll for the service.

    During enrollment, you will be required to provide the following information: Company Name, Domain Information, Administrator(s), Authorization Contact, Technical Contact(s) and Billing Contact. This information is used to establish your account and create user login credentials.

    Details on the enrollment process can be found at: http://www.entrust.net/ssl-resources/pdf/managed-enrollment-guide.pdf.

  5. Can I manage certificates for my clients?

    Yes, you can request certificates for your clients. Before you start, you will need to purchase Client Company Names from Entrust, if you do not already have them.

    Your clients will be contacted by Entrust so that we can verify all the information in the client request. We'll also obtain their consent that you are authorized to manage certificates on their behalf.

  6. Is there an expiry date on my account?

    Yes, for customers with Pooling accounts, your account will expire one, two or three years from the first day you sign into your account, depending on your subscription. The expiry date can be found on the Contract Information page when you log into your Entrust Certificate Management Service.

    For customers with a Non-pooling account, your account will expire one year from your last certificate unit purchase.

    You will receive email notification from Entrust Certificate Services at approximately one month and 10 days prior to expiry.

  7. How do I get my account credentials to log on to the service?

    Upon enrolling for the service, Entrust will provide each Technical Contact with instructions on how to establish their account login ID. Once the ID has been established, customers should login at https://managed.entrust.net.

  8. How do I renew the Entrust Certificate Management Service?

    To renew your service, contact your Entrust sales representative at:

    Phone: 1-888-690-2424 (toll-free within North America) Phone: 1-613-270-3411 (outside of North America) Email: entrust@entrust.com

  9. What certificate types are offered in the Entrust Certificate Management Service?

    CMS offers several certificate product types to meet your SSL requirements. These products include: Standard SSL, Advantage SSL, Extended Validation (EV), Unified Communications (UC) and Wildcard SSL certificates.

    For more information on the certificate types, see the following:
    http://www.entrust.net/ssl-products.htm
    http://www.entrust.net/knowledge-base/technote.cfm?tn=7127.

  10. How do I install an SSL certificate in my environment?

    For certificate installation instructions, please visit our Supported Web Servers page and select the Web server in your environment.

    Please Note: Entrust does not provide documentation or support for custom applications.

  11. What are Entrust Extended Validation SSL Certificates?

    Extended Validation (EV) SSL certificates are a relatively new category of SSL certificate created by an industry consortium called the CA/Browser Forum. To help increase consumer confidence in online transactions, this category of certificate was conceived in response to the growing threat of phishing and man-in-the-middle attacks.

    EV certificates are issued to Web sites only after rigorous validation of their identity. Web browsers will reflect this higher level of identity assurance with prominent and distinct trust indicators, such as the Subscriber name in green background in the address bar used by Internet Explorer 7, Firefox 3 and Opera 9.5.

    EV certificates are available in CMS. For more technical information on EV certificates, please visit http://www.entrust.net/ssl-technical/ev_faq.htm.

  12. How do I contact Entrust Certificate Services for additional assistance?

    If you have additional questions, or need information, please contact Entrust Certificate Services Support by calling 1-866-267-9297 within North America (1-613-270-2680 outside of North America), Monday through Friday 8 a.m. to 6 p.m. Eastern Time. You can also send us an email at ssl@entrust.com

SSL Secured Server

Entrust understands that before customers send sensitive information through the Internet, they first look for signs of assurance that their information does not end up in the wrong hands. That's why purchasing a SSL cert from Entrust effectively equips your web properties with the SSL security technology needed to give your clients peace of mind in knowing that their data is protected by robust encryption algorithms. Entrust provides websites with advanced SSL server certificates, including EV SSL certificates, to protect customer data, build consumer confidence, and protect your website's security reputation.

Entrust SSL solutions deliver powerful encryption in the form of the certificate https protocol in your website's URL - an indicator customers are trained to look for to determine if a secure SSL connection is actively protecting their information. Savvy website visitors also know to search for the tiny lock icon in their browser to verify if a certificate SSL is in use. Not providing your visitors with these critical beacons of secure computing can make the difference between gaining a customer a losing one. Entrust recognizes that in the competitive marketplace of the Internet, a website must deploy SSL security to successfully attract and retain consumers.

In addition to playing a major role in securing transactions over the World Wide Web, Entrust offers powerful network security solutions for website administrators. Learn more about purchasing Entrust SSL certificates or other SSL server encryption products and services to understand why Entrust network security solutions have been the choice for website administrators and e-commerce sites for over a decade.