Entrust Datacard

Entrust Certificate Services Support Knowledge Base

Last Modified: 2017-03-14 16:49:32.0

FAQs for Secure Email (S/MIME) certificates

Article Number: 45059

User-added image

FAQs Secure Email (S/MIME) Certificates:
How do I install my S/MIME certificate?
In what format is the S/MIME certificate issued?
Can I use an Entrust S/MIME certificate with another user that has an S/MIME from another CA (Certification Authority)?
Does Entrust Certificates work with mobile devices such as Apple iOS, Android, Windows Mobile or BlackBerry?
Can I use my Entrust S/MIME Certificate with free web based email such as Gmail, Outlook.com, Hotmail or Yahoo Mail?
What Software Supports Entrust S/MIME certificates?

If you are looking for Installation Help, please see the guide that relates to where you will be installing your S/MIME certificate.
 
Secure Email (S/MIME) Installation Guides
 OutlookThunderbirdApple Mail
Windows2016
2013
2010
2007
2003
Thunderbird for Windows

N/A

 
Mac OS2016Thunderbird for Mac OSApple Mail for Mac OS
Mobile OS
iOS (Apple)

In what format is the S/MIME certificate issued?

Entrust Datacard S/MIME certificates are issued in PFX format. When you download your S/MIME certificate you will be asked to complete a certificate pickup wizard that will import the certificate as a .p12 file as shown below:

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Can I use an Entrust S/MIME certificate with another user that has an SMIME from another CA (Certification Authority)?

Yes, Entrust certificates are compatible with users that have S/MIME certificates from other Trusted CAs.

Does Entrust Certificates work with mobile devices such as Apple iOS, Android, Windows Mobile or BlackBerry?

It is not the certificate that is compatible with the mobile device but it is the mobile device that supports S/MIME, Entrust follows the standard for S/MIME based off of RFC 5751 (https://tools.ietf.org/html/rfc5751)

Apple iOS and BlackBerry support S/MIME and have native support within their OS. Other mobile devices may require Software Updates or Third-Party software to support S/MIME.

Can I use my Entrust S/MIME Certificate with free web based email such as Gmail, Outlook.com, Hotmail, iCloud or Yahoo Mail?

You will need to use a software based email client such as Microsoft Outlook, Mozilla Thunderbird or Apple Mail to be able send encrypted emails using an S/MIME certificate:

Email ServiceOutlook SettingsThunderbird SettingsApple Mail Settings
Gmailhttps://support.google.com/mail/troubleshooter/1668960?hl=enhttps://support.apple.com/en-us/ht204093
Outlook, Hotmail, Livehttp://windows.microsoft.com/en-CA/windows/outlook/outlook-connectorhttp://answers.microsoft.com/en-us/outlook_com/forum/oemail-osend/how-to-set-up-thunderbird-to-sync-your-outlookcom/266ddd8f-250c-4e8a-9799-009d992be8e3
?
or

https://support.mozilla.org/en-US/kb/thunderbird-and-hotmail
Yahoo Mailhttps://help.yahoo.com/kb/mail-for-desktop/pop-server-settings-yahoo-mail-sln4724.html?impressions=truehttp://answers.microsoft.com/en-us/outlook_com/forum/oemail-osend/how-to-set-up-thunderbird-to-sync-your-outlookcom/266ddd8f-250c-4e8a-9799-009d992be8e3

or

https://support.mozilla.org/en-US/kb/thunderbird-and-hotmail
iCloudhttps://support.apple.com/en-ca/HT202304

 

What Software Supports Entrust S/MIME certificates?

As stated previously, S/MIME functionality is dependent on the email client being software-based. Thus, at the moment there is limited support for S/MIME certificates in certain circumstances such as Android devices (Gmail or Outlook).
 

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance: 

Hours of Operation: 
Sunday 8:00 PM ET to Friday 8:00 PM ET 
North America (toll free): 1-866-267-9297 
Outside North America: 1-613-270-2680 (or see the list below) 
NOTE: It is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call.
 

CountryNumber
Australia0011 - 800-3687-7863
1-800-767-513
Austria00 - 800-3687-7863
Belgium00 - 800-3687-7863
Denmark00 - 800-3687-7863
Finland990 - 800-3687-7863 (Telecom Finland)
00 - 800-3687-7863 (Finnet)
France00 - 800-3687-7863
Germany00 - 800-3687-7863
Hong Kong001 - 800-3687-7863 (Voice)
002 - 800-3687-7863 (Fax)
Ireland00 - 800-3687-7863
Israel014 - 800-3687-7863
Italy00 - 800-3687-7863
Japan001 - 800-3687-7863 (KDD)
004 - 800-3687-7863 (ITJ)
0061 - 800-3687-7863 (IDC)
Korea001 - 800-3687-7863 (Korea Telecom)
002 - 800-3687-7863 (Dacom)
Malaysia00 - 800-3687-7863
Netherlands00 - 800-3687-7863
New Zealand00 - 800-3687-7863
0800-4413101
Norway00 - 800-3687-7863
Singapore001 - 800-3687-7863
Spain00 - 800-3687-7863
Sweden00 - 800-3687-7863 (Telia)
00 - 800-3687-7863 (Tele2)
Switzerland00 - 800-3687-7863
Taiwan00 - 800-3687-7863
United Kingdom00 - 800-3687-7863
0800 121 6078
+44 (0) 118 953 3088

TN8919

Affected Products:

  • Entrust Certificate Services Secure Email Personal 1 Year Version Not Applicable Language Not Applicable N / A