Entrust Datacard

Entrust Certificate Services Support Knowledge Base

Last Modified: 2017-08-16 14:13:01.0

After signing with my Entrust Datacard Authenticode or Kernel Mode Code Signing Certificate Windows states that the file is not signed

Article Number: 46495

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Problem:

After signing with my Entrust Datacard Authenticode or Kernel Mode Code Signing Certificate Windows states that the file is not signed

Cause:

Windows Vista do not support SHA2 (SHA256) Code Signing certificates at this time.

Windows 7 and Server 2008 require an update, please see Microsoft security advisory - https://support.microsoft.com/en-us/kb/3033929

Workaround:

Windows 8 and up supports SHA2 Authenticode Certificates, you can use the Microsoft Signing Tool to sign with both SHA1 and SHA2 certificates. You will be required to issue two Authenticode Code Signing Certificates for both SHA1 and 2, for more information please see Microsoft's MSDN site using the link below, the steps are listed under " - Signing a driver package with two signatures".

http://msdn.microsoft.com/en-us/library/windows/hardware/hh967734%28v=vs.85%29.aspx

 

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance: 

Hours of Operation: 
Sunday 8:00 PM ET to Friday 8:00 PM ET 
North America (toll free): 1-866-267-9297 
Outside North America: 1-613-270-2680 (or see the list below) 
NOTE: Smart Phone users may use the 1-800 numbers shown in the table below.
Otherwise, it is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call. 

CountryNumber
Australia0011 - 800-3687-7863
1-800-767-513
Austria00 - 800-3687-7863
Belgium00 - 800-3687-7863
Denmark00 - 800-3687-7863
Finland990 - 800-3687-7863 (Telecom Finland)
00 - 800-3687-7863 (Finnet)
France00 - 800-3687-7863
Germany00 - 800-3687-7863
Hong Kong001 - 800-3687-7863 (Voice)
002 - 800-3687-7863 (Fax)
Ireland00 - 800-3687-7863
Israel014 - 800-3687-7863
Italy00 - 800-3687-7863
Japan001 - 800-3687-7863 (KDD)
004 - 800-3687-7863 (ITJ)
0061 - 800-3687-7863 (IDC)
Korea001 - 800-3687-7863 (Korea Telecom)
002 - 800-3687-7863 (Dacom)
Malaysia00 - 800-3687-7863
Netherlands00 - 800-3687-7863
New Zealand00 - 800-3687-7863
0800-4413101
Norway00 - 800-3687-7863
Singapore001 - 800-3687-7863
Spain00 - 800-3687-7863
Sweden00 - 800-3687-7863 (Telia)
00 - 800-3687-7863 (Tele2)
Switzerland00 - 800-3687-7863
Taiwan00 - 800-3687-7863
United Kingdom00 - 800-3687-7863
0800 121 6078
+44 (0) 118 953 3088

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