Entrust Datacard

Entrust Certificate Services Support Knowledge Base

Last Modified: 2016-07-05 09:06:10.0

Entrust IdentityGuard mobile has detected that it is running on an unsecure device. Application exiting

Article Number: 46369

Issue:

When installing the Entrust IdentityGuard on my mobile device I receive the following Error: Entrust IdentityGuard mobile has detected that it is running on an unsecured device.  Application exiting

Answer:

The issue is that you have Jail broken (iPhone) Rooted (Android) or hacked/cracked your mobile device, you will not be able to install the soft token and will need to either install it on a different device (e.g. workstation or other mobile device) or switch to the eGrid Card.

eGrid:

How do I configure eGrid for second factor authentication to Entrust CMS?

TN8641

Affected Products:

  • Entrust Certificate Services SSL Mgmt Service Account - Non-Pooling Version Not Applicable ALL Platform Not Applicable