Entrust Datacard

Entrust Certificate Services Support Knowledge Base

Last Modified: 2016-09-07 15:42:12.0

What action should be taken by a CMS administrator who has forgotten the PIN required for access to their soft token?

Article Number: 46352

Question:

What action should be taken by a CMS administrator who has forgotten the PIN required for access to their soft token?


Answer
:

If you are unable to access your soft token required for 2nd factor authentication to CMS because you have forgotten the PIN, you must use the Entrust IdentityGuard Self Service application to recover. 

Note: The following graphics depict Entrust IdentityGuard Soft Token application for Windows. Screens on mobile devices will have a similar appearance.


1. Open the Entrust IdentityGuard Soft Token application on your computer or mobile device.

a. The PIN screen appears.




b. Enter incorrect PINs until you see the Lockout screen.




c. Click Unlock. A PIN Reset Code is displayed.


2. Access the Entrust IdentityGuard Self Service application at the following link:  https://enroll.entrust.net/IdentityGuardSelfService

3. Login using your CMS User Name.




4. Bypass the soft token challenge by selecting Please let me answer a question and answer challenge.


 

5. Answer the challenge questions.





6. Click on I'd like to get an unlock code...





7. Confirm you would like to receive an unlock code by clicking Yes.





8. Enter the PIN Reset Code displayed by your Entrust IdentityGuard Soft token application in step 1(c) above.





9. An unlock code is displayed near the top of the screen. Enter the unlock code from the Self Service application into your Soft Token application and click Unlock.





10. Set the PIN that you want to use to protect access to the software soft token. Re-enter it to confirm the PIN when asked.




You have now unlocked the Entrust IdentityGuard Soft Token application and created a new PIN. You can use your soft token for 2nd factor authentication to the Entrust CMS portal at https://managed.entrust.net/.

Note: Instructions for recovering from a forgotten PIN can be accessed from the Entrust IdentityGuard Soft Token application by clicking on the information icon on the bottom left of the screen and selecting FAQ > I forgot my PIN.


TN8625

Affected Products:

  • Entrust Certificate Services SSL Mgmt Service Account - Non-Pooling Version Not Applicable ALL Platform Not Applicable