Entrust Datacard

Entrust Certificate Services Support Knowledge Base

Last Modified: 2017-08-24 16:35:34.0

How to recover a lost eGrid

Article Number: 46344

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If you have lost the PDF file containing your eGrid, or forgotten the password required to access the file, you must have the eGrid reissued using Manage My Account.

Follow the steps below to reissue the eGrid:

1. Access Manage My Account: https://enroll.entrust.net/IdentityGuardSelfService/authenticate/firstFactorAuthentication

2. Login to your account.

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3. Answer the Security Question Challenge.

4. On the Second Factor Authenticators menu, select Reissue my eGrid.
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6. Confirm you want to have your eGrid reissued by clicking Yes.
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7. Enter and confirm a password that conforms to the password rules in the Password Rules pane. Each x becomes a checkmark if your password conforms to the rule. Click OK when you have finished.

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8. Click Download eGrid.

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9. When prompted, save the PDF file. The default file name is in the format <Username>-egrid.pdf.



10. After saving the file, click OK. The eGrid will also be sent out via email. This may be useful if you intend to use it from a different device, such as a smart phone.

You have successfully reissued your eGrid.

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance: 

Hours of Operation: 
Sunday 8:00 PM ET to Friday 8:00 PM ET 
North America (toll free): 1-866-267-9297 
Outside North America: 1-613-270-2680 (or see the list below) 
NOTE: Smart Phone users may use the 1-800 numbers shown in the table below.
Otherwise, it is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call. 

CountryNumber
Australia0011 - 800-3687-7863
1-800-767-513
Austria00 - 800-3687-7863
Belgium00 - 800-3687-7863
Denmark00 - 800-3687-7863
Finland990 - 800-3687-7863 (Telecom Finland)
00 - 800-3687-7863 (Finnet)
France00 - 800-3687-7863
Germany00 - 800-3687-7863
Hong Kong001 - 800-3687-7863 (Voice)
002 - 800-3687-7863 (Fax)
Ireland00 - 800-3687-7863
Israel014 - 800-3687-7863
Italy00 - 800-3687-7863
Japan001 - 800-3687-7863 (KDD)
004 - 800-3687-7863 (ITJ)
0061 - 800-3687-7863 (IDC)
Korea001 - 800-3687-7863 (Korea Telecom)
002 - 800-3687-7863 (Dacom)
Malaysia00 - 800-3687-7863
Netherlands00 - 800-3687-7863
New Zealand00 - 800-3687-7863
0800-4413101
Norway00 - 800-3687-7863
Singapore001 - 800-3687-7863
Spain00 - 800-3687-7863
Sweden00 - 800-3687-7863 (Telia)
00 - 800-3687-7863 (Tele2)
Switzerland00 - 800-3687-7863
Taiwan00 - 800-3687-7863
United Kingdom00 - 800-3687-7863
0800 121 6078
+44 (0) 118 953 3088



 

TN8623

Affected Products:

  • Entrust Certificate Services SSL Mgmt Service Account - Non-Pooling Version Not Applicable ALL Platform Not Applicable