Entrust Datacard

Entrust Certificate Services Support Knowledge Base

Last Modified: 2017-02-16 07:57:40.0

How to manage Second Factor Authenticators in ECS Enterprise Account

Article Number: 46345

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How to manage Second Factor Authenticators in ECS Enterprise Account

1. Proceed to the Manage My Account login for ECS portal at: https://enroll.entrust.net/IdentityGuardSelfService/authenticate/firstFactorAuthentication

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2. Answer any security challenges presented.

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3. Modify your Second Factor Authenticator

  (A) Text Message: (make sure to include 1 for North American numbers)
  Available actions:
  •   Register for text message (Set up mobile text messages)
  •   Update/Remove my mobile phone number (Update or unregister your mobile number)
  (B) Electronic Grid Card
  •   Request an eGrid (Set up eGrid)
  •   Reissue my eGrid (Generate a new eGrid)
  (C) Entrust IdentityGuard Soft Token
Hours of Operation: 
Sunday 8:00 PM ET?to Friday 8:00 PM ET 
North America (toll free): 1-866-267-9297 
Outside North America: 1-613-270-2680 (or see the list below) 
NOTE: It is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call.
 
CountryNumber
Australia0011 - 800-3687-7863
1-800-767-513
Austria00 - 800-3687-7863 
Belgium00 - 800-3687-7863 
Denmark00 - 800-3687-7863 
Finland990 - 800-3687-7863 (Telecom Finland)
00 - 800-3687-7863 (Finnet) 
France00 - 800-3687-7863 
Germany 00 - 800-3687-7863 
Hong Kong001 - 800-3687-7863 (Voice) 
002 - 800-3687-7863 (Fax) 
Ireland00 - 800-3687-7863 
Israel014 - 800-3687-7863 
Italy00 - 800-3687-7863 
Japan001 - 800-3687-7863 (KDD)? 
004 - 800-3687-7863 (ITJ)? 
0061 - 800-3687-7863 (IDC) 
Korea001 - 800-3687-7863 (Korea Telecom) 
002 - 800-3687-7863 (Dacom) 
Malaysia00 - 800-3687-7863 
Netherlands00 - 800-3687-7863 
New Zealand00 - 800-3687-7863 
0800-4413101 
Norway00 - 800-3687-7863 
Singapore001 - 800-3687-7863 
Spain00 - 800-3687-7863 
Sweden00 - 800-3687-7863 (Telia) 
00 - 800-3687-7863 (Tele2) 
Switzerland00 - 800-3687-7863 
Taiwan00 - 800-3687-7863 
United Kingdom00 - 800-3687-7863 
0800 121 6078 
+44 (0) 118 953 3088 

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