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Entrust Certificate Services Support Knowledge Base

Last Modified: 2016-09-07 15:42:12.0

How do I configure eGrid for second factor authentication to Entrust CMS?

Article Number: 46347

Question:

How do I configure eGrid for second factor authentication to Entrust CMS?


Answer:


1. Access the Entrust IdentityGuard Self Service application at the following link: https://enroll.entrust.net/IdentityGuardSelfService

2. Login using your CMS User Name and Password.




3. Answer the challenge questions.




4. Click on the option I'd like to request a soft token.




5. Confirm you wish to get an eGrid by clicking Yes.




6. Click No indicating you have not downloaded the soft token application and you intend to use an eGrid for authentication.




7. Select option 2 (I don't have a mobile device or computer that supports...) and click Next.




8. Confirm you wish to get an eGrid by clicking Yes.




9. The eGrid is a password protected PDF file. Enter and confirm a password that conforms to the password rules in the Password Rules pane. Each x becomes a checkmark if your password conforms to the rule. Click OK when you have finished.




10. Click Download eGrid.




(a) When prompted, save the PDF file. The default file name is in the format <Username>-egrid.pdf.





(b) After saving the file, click OK. The eGrid will also be sent out via email. This may be useful if you intend to use it from a different device, such as a smart phone.





11. The IdentityGuard Self Service application displays other self service options. The eGrid is ready for use. To test the eGrid, click the option Log into Certificate Management Service.




12. On the CMS login page, enter your Username and Password and click Login.



13. You are asked to enter characters from randomly selected positions in your grid.



(a) Locate the PDF file saved in step 10(a) above and open it. When prompted, enter the password you chose in step 9.




(b) Use the use the letter (column) and number (row) combinations on the eGrid to locate the characters requested in the challenge and enter them in the login screen.



(c) Click Login.



14. The Management Dashboard should appear indicating successful login to the CMS portal.



TN8620

Affected Products:

  • Entrust Certificate Services SSL Mgmt Service Account - Non-Pooling Version Not Applicable ALL Platform Not Applicable