Entrust Datacard

Entrust Certificate Services Support Knowledge Base

Last Modified: 2017-08-16 14:13:01.0

Generic Instructions for installing the Trusted Root Certificate

Article Number: 44466

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You may have to install the Root certificate in addition to your Entrust SSL Certificate to install the SSL certificate on your Web server. Below are general steps. Consult your server's documentation for more detailed information.

  1. Open a text editor.
  2. Select the Entrust Root Certificate in your Web browser. The certificate begins with the line "----BEGIN CERTIFICATE-----" and ends with "-----END CERTIFICATE-----". You must include both these lines.
  3. Paste the certificate into the text editor and save it as a file. If you are installing the certificate in a Microsoft Windows-based Web server the file name should have the extension .crt (for example, "entrustRoot.crt").
  4. Make a backup of the Root certificate file and store the backups in a secure location.
  5. Close the text editor.
  6. Install the Entrust Root certificate into your Web server as described in your server documentation or consult our Guides and Knowledge Base for assistance. The Root certificate should be installed as a trusted root (or trusted signer CA).

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance: 

Hours of Operation: 
Sunday 8:00 PM ET to Friday 8:00 PM ET 
North America (toll free): 1-866-267-9297 
Outside North America: 1-613-270-2680 (or see the list below) 
NOTE: Smart Phone users may use the 1-800 numbers shown in the table below.
Otherwise, it is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call. 

CountryNumber
Australia0011 - 800-3687-7863
1-800-767-513
Austria00 - 800-3687-7863
Belgium00 - 800-3687-7863
Denmark00 - 800-3687-7863
Finland990 - 800-3687-7863 (Telecom Finland)
00 - 800-3687-7863 (Finnet)
France00 - 800-3687-7863
Germany00 - 800-3687-7863
Hong Kong001 - 800-3687-7863 (Voice)
002 - 800-3687-7863 (Fax)
Ireland00 - 800-3687-7863
Israel014 - 800-3687-7863
Italy00 - 800-3687-7863
Japan001 - 800-3687-7863 (KDD)
004 - 800-3687-7863 (ITJ)
0061 - 800-3687-7863 (IDC)
Korea001 - 800-3687-7863 (Korea Telecom)
002 - 800-3687-7863 (Dacom)
Malaysia00 - 800-3687-7863
Netherlands00 - 800-3687-7863
New Zealand00 - 800-3687-7863
0800-4413101
Norway00 - 800-3687-7863
Singapore001 - 800-3687-7863
Spain00 - 800-3687-7863
Sweden00 - 800-3687-7863 (Telia)
00 - 800-3687-7863 (Tele2)
Switzerland00 - 800-3687-7863
Taiwan00 - 800-3687-7863
United Kingdom00 - 800-3687-7863
0800 121 6078
+44 (0) 118 953 3088

TN8282

Affected Products:

  • Entrust Certificate Services Wildcard Certificates Version Not Applicable Language Not Applicable Platform Not Applicable