Entrust Datacard

Entrust Certificate Services Support Knowledge Base

Last Modified: 2017-08-16 14:13:01.0

How do I create a PKCS#7 (.p7b) file with the full certificate chain?

Article Number: 46304

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In order to create your PKCS#7 file, you must have the original certificate or .cer file.

Follow these steps:

1. Double click on the certificate .cer file to open it.

2. Click the Certification Path tab. Make sure the full chain of the certificate is showing. There should be 3 or full levels depending on the type of certificate you have. If you are missing one of the intermediate or root certificates, you can download them from our root pickup page http://www.entrust.net/developer/index.cfm. You must add the missing certificates to your Windows certificate store, under either the Intermediate or Trusted Root Certification Authority Folder depending on the certificate.

3 . Once you have verified that the certificate contains the full chain, click the Details tab and click Copy to File.

4. Complete the wizard. Make sure you select the option to "Include all certificates in path if possible" to include and the intermediate/root certificates.

5 . Open the .p7b file that is created to verify that all of the correct certificates were included.

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance: 

Hours of Operation: 
Sunday 8:00 PM ET to Friday 8:00 PM ET 
North America (toll free): 1-866-267-9297 
Outside North America: 1-613-270-2680 (or see the list below) 
NOTE: Smart Phone users may use the 1-800 numbers shown in the table below.
Otherwise, it is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call. 

CountryNumber
Australia0011 - 800-3687-7863
1-800-767-513
Austria00 - 800-3687-7863
Belgium00 - 800-3687-7863
Denmark00 - 800-3687-7863
Finland990 - 800-3687-7863 (Telecom Finland)
00 - 800-3687-7863 (Finnet)
France00 - 800-3687-7863
Germany00 - 800-3687-7863
Hong Kong001 - 800-3687-7863 (Voice)
002 - 800-3687-7863 (Fax)
Ireland00 - 800-3687-7863
Israel014 - 800-3687-7863
Italy00 - 800-3687-7863
Japan001 - 800-3687-7863 (KDD)
004 - 800-3687-7863 (ITJ)
0061 - 800-3687-7863 (IDC)
Korea001 - 800-3687-7863 (Korea Telecom)
002 - 800-3687-7863 (Dacom)
Malaysia00 - 800-3687-7863
Netherlands00 - 800-3687-7863
New Zealand00 - 800-3687-7863
0800-4413101
Norway00 - 800-3687-7863
Singapore001 - 800-3687-7863
Spain00 - 800-3687-7863
Sweden00 - 800-3687-7863 (Telia)
00 - 800-3687-7863 (Tele2)
Switzerland00 - 800-3687-7863
Taiwan00 - 800-3687-7863
United Kingdom00 - 800-3687-7863
0800 121 6078
+44 (0) 118 953 3088

TN7915

Affected Products:

  • Entrust Certificate Services Standard Certificate - 1 Year Version Not Applicable Language Not Applicable Platform Not Applicable