Entrust Datacard

Entrust Certificate Services Support Knowledge Base

Last Modified: 2017-11-28 13:11:36.0

How to Integrate ConnectWise Manage with your Entrust Partner Account

Article Number: 71036

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If you use ConnectWise Manage, you can integrate it with your Entrust Partner account. This integration allows you to submit orders using ConnectWise Manage. To use the ConnectWise Manage integration option, you must have an active contract including Entrust SSL or AffirmTrust SSL products.

To configure the connection to ConnectWise:

1. Log in to ConnectWise normally.

2. Create a new API member user.
a. At the time that this help was written, a new API member user can be created from Register > Members > API Members > +
b. Fill out the page as indicated. An online help page is available from the ConnectWise application, if required.
c. Save the information.

Note: If you need more information or you are using a different version of ConnectWise Manager than the one described here, consult the ConnectWise documentation or your administrator.

3. Generate an API key pair (public and private key) for the API member user. Entrust's Partner Portal will need these keys to connect and exchange information with ConnectWise.

a. Go to API keys > + (after the member user has been created.). An online help page with information about creating these keys is available from the ConnectWise application, if required.
b. Enter a meaningful description for the API member.
c. Copy the public and private keys to a secure file or copy them directly to the Partner Portal connection configuration page.

Note: The private key is only displayed at this point in the process, If you do not know the private key when you configure the connection on the Partner Portal ConnectWise page, you will need to create new keys. Also, if the connection information does not save successfully after you filled out and saved the Partner Portal ConnectWise page, you may need to re-enter the keys. You should retain a record of the private key until the connection is established.

4. From the Partner Portal Home page, click My Account.

5. From the My Account page, click ConnectWise Settings.

6. In the ConnectWise Site field, enter the URL used by your company to access ConnectWise.
Note: This URL must be a publicly-facing address that Entrust can access. A strictly internal address will probably not be usable by Entrust.

7. In the ConnectWise Company ID field, enter the company ID used to access the ConnectWise site.

8. In the ConnectWise API Public Key field, enter the public key that you created for the API member user in ConnectWise.

9. In the ConnectWise API Private Key field, enter the public key that you created for the API member user in ConnectWise.

10. Click Test Connection.

If the connection is configured correctly, you will see a message indicating that the test was successful. If the Partner Portal cannot connect to ConnectWise, check and, if necessary, re-enter the information that you entered into the page.

11. When you are satisfied with the configuration, click Save.

You see a message indicating if the save was successful.

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance: 

Hours of Operation:
Sunday 8:00 PM ET to Friday 8:00 PM ET 
North America (toll free): 1-866-267-9297 
Outside North America: 1-613-270-2680 (or see the list below) 
NOTE: Smart Phone users may use 1-800 numbers shown below. Otherwise It is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call.

Country

Number

Australia

0011 - 800-3687-7863
1-800-767-513

Austria

00 - 800-3687-7863

Belgium

00 - 800-3687-7863

Denmark

00 - 800-3687-7863

Finland

990 - 800-3687-7863 (Telecom Finland)
00 - 800-3687-7863 (Finnet)

France

00 - 800-3687-7863

Germany

00 - 800-3687-7863

Hong Kong

001 - 800-3687-7863 (Voice)
002 - 800-3687-7863 (Fax)

Ireland

00 - 800-3687-7863

Israel

014 - 800-3687-7863

Italy

00 - 800-3687-7863

Japan

001 - 800-3687-7863 (KDD)
004 - 800-3687-7863 (ITJ)
0061 - 800-3687-7863 (IDC)

Korea

001 - 800-3687-7863 (Korea Telecom)
002 - 800-3687-7863 (Dacom)

Malaysia

00 - 800-3687-7863

Netherlands

00 - 800-3687-7863

New Zealand

00 - 800-3687-7863
0800-4413101

Norway

00 - 800-3687-7863

Singapore

001 - 800-3687-7863

Spain

00 - 800-3687-7863

Sweden

00 - 800-3687-7863 (Telia)
00 - 800-3687-7863 (Tele2)

Switzerland

00 - 800-3687-7863

Taiwan

00 - 800-3687-7863

United Kingdom

00 - 800-3687-7863
0800 121 6078
+44 (0) 118 953 3088

Affected Products:

  • Entrust Entelligence Web Plug-in 3.x Language Not Applicable All Platforms
  • Entrust Secure Transaction Platform Verification Server 4.0 English Windows