Entrust Datacard

Entrust Certificate Services Support Knowledge Base

Last Modified: 2017-08-16 14:13:01.0

How do I resolve Exchange certificate status says “Invalid” or Revocation check failed”?

Article Number: 70579

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For certificate status “Invalid”:

Make sure the certificate is installed with the private key.
If the private key is missing you can attempt to recover or re-issue the certificate:
http://www.entrust.net/knowledge-base/technote.cfm?tn=7905
Make sure that the certificate chain/intermediate and Root certificates are installed.

For certificate status “Revocation check failed”:

Make sure to whitelist the FQDN names for Certificate revocation checking:
http://www.entrust.net/knowledge-base/technote.cfm?tn=8715
If you are using proxy server then configure proxy bypass list as per following Microsoft KB:
https://support.microsoft.com/en-us/kb/979694

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance: 

Hours of Operation: 
Sunday 8:00 PM ET to Friday 8:00 PM ET 
North America (toll free): 1-866-267-9297 
Outside North America: 1-613-270-2680 (or see the list below) 
NOTE: Smart Phone users may use the 1-800 numbers shown in the table below.
Otherwise, it is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call. 

CountryNumber
Australia0011 - 800-3687-7863
1-800-767-513
Austria00 - 800-3687-7863
Belgium00 - 800-3687-7863
Denmark00 - 800-3687-7863
Finland990 - 800-3687-7863 (Telecom Finland)
00 - 800-3687-7863 (Finnet)
France00 - 800-3687-7863
Germany00 - 800-3687-7863
Hong Kong001 - 800-3687-7863 (Voice)
002 - 800-3687-7863 (Fax)
Ireland00 - 800-3687-7863
Israel014 - 800-3687-7863
Italy00 - 800-3687-7863
Japan001 - 800-3687-7863 (KDD)
004 - 800-3687-7863 (ITJ)
0061 - 800-3687-7863 (IDC)
Korea001 - 800-3687-7863 (Korea Telecom)
002 - 800-3687-7863 (Dacom)
Malaysia00 - 800-3687-7863
Netherlands00 - 800-3687-7863
New Zealand00 - 800-3687-7863
0800-4413101
Norway00 - 800-3687-7863
Singapore001 - 800-3687-7863
Spain00 - 800-3687-7863
Sweden00 - 800-3687-7863 (Telia)
00 - 800-3687-7863 (Tele2)
Switzerland00 - 800-3687-7863
Taiwan00 - 800-3687-7863
United Kingdom00 - 800-3687-7863
0800 121 6078
+44 (0) 118 953 3088

Affected Products:

  • Entrust Authority Security Toolkit for the Java Platform 6.1 English AIX
  • Entrust Authority Security Toolkit for the Java Platform 6.1 English HP-UX
  • Entrust Authority Security Toolkit for the Java Platform 6.1 English Solaris
  • Entrust Authority Security Toolkit for the Java Platform 6.1 English Windows
  • Entrust Authority Security Toolkit for the Java Platform 7.0 English AIX
  • Entrust Authority Security Toolkit for the Java Platform 7.0 English HP-UX
  • Entrust Authority Security Toolkit for the Java Platform 7.0 English Solaris
  • Entrust Authority Security Toolkit for the Java Platform 7.0 English Windows
  • Entrust Authority Security Toolkit for the Java Platform 7.1 English AIX
  • Entrust Authority Security Toolkit for the Java Platform 7.1 English HP-UX
  • Entrust Authority Security Toolkit for the Java Platform 7.1 English Linux
  • Entrust Authority Security Toolkit for the Java Platform 7.1 English Solaris
  • Entrust Authority Security Toolkit for the Java Platform 7.1 English Windows
  • Entrust Authority Security Toolkit z/OS Ed. for the Java Platform 6.1 English IBM
  • Entrust Authority Security Toolkit z/OS Ed. for the Java Platform 7.0 English IBM
  • Entrust Authority Security Toolkit z/OS Ed. for the Java Platform 7.1 English IBM