Entrust Certificate Services Support Knowledge Base

Audience: Administrator
Last Modified: 2006-11-08 10:28:03.0

TN 6959 - Why do I receive the error SSL_ERROR_BAD_CERT_ALERT - SSL client cannot verify your certificate.) ?

Problem:

After renewing your Entrust SSL certificate with Entrust, you attempt to install the renewal certificate into your iPlanet 4.1 application through your Admin GUI. You attempt to stop and start the service, but receive the following error message from iPlanet

Error receiving connection (SSL_ERROR_BAD_CERT_ALERT - SSL client cannot verify your certificate.)

Resolution:

In your Manage Certificates view, make sure that both the Entrust Root CA and the Entrust SSL renewal certificate are both trusted.  Once they are set to be trusted, please stop and start iPlanet and the problem will resolve.

 

Affected Products:

  • Entrust Certificate Services 1 Year Advantage SSL Certificate Version Not Applicable Language Not Applicable Platform Not Applicable
  • Entrust Certificate Services 1 Year SSL Certificate Version Not Applicable Language Not Applicable Platform Not Applicable
  • Entrust Certificate Services 2 Year Advantage SSL Certificate Version Not Applicable Language Not Applicable Platform Not Applicable
  • Entrust Certificate Services 2 Year SSL Certificate Version Not Applicable Language Not Applicable Platform Not Applicable
  • Entrust Certificate Services Cert Admin Advantage Server Certificate 1 Year Version Not Applicable Language Not Applicable Platform Not Applicable
  • Entrust Certificate Services Cert Admin Advantage Server Certificate 2 Year Version Not Applicable Language Not Applicable Platform Not Applicable