Entrust Datacard

Entrust Certificate Services Support Knowledge Base

Last Modified: 2017-08-16 14:13:01.0

Why does nothing happen when I try to install certificate in Mac OS X Server?

Article Number: 43333

User-added image
For Mac OS X 10.4

This happens when there is a corrupted key chain. The certificate cannot be installed but the Operating System does not log an error

SOLUTION

This is actually a work-around. What you will be doing is removing any traces left over from a previous certificate then creating a new keychain and installing the certificate. The steps are as follows:

1. Launch Server Admin

1.1. Stop any services that use the SSL certificate (Web, Mail, Etc.)
1.2. Delete the old certificate from the Computer's Settings->Certificates pane.
1.3. Quit Server Admin
 
2. Run Keychain Access (/Applications/Utilities)
2.1. Click the "Show Keychains" button in the bottom-left corner
2.2. Select the "System" Keychain
2.3. Delete the old certificate items (e.g. www.hostname.com), there will be a "certificate", "private key" and possibly a "public key" kind of items to delete.
2.4. Quit Keychain Access
 
3. Launch Server Admin again
3.1. Go to the Computer's Settings->Certificates pane again.
3.2. Import the new certificate using the CRT file and the private KEY file.
3.3. If an error occurs, try steps 1 & 2 again.
3.4. Quit Server Admin again
 
4. Run Keychain Access again
4.1. Select the "System" Keychain
4.2. Highlight the new Certificate type for your hostname, look at the top and verify the dates.  This tells you that you got the right certificate imported.
4.3. Quit Keychain Access
 
5. Launch Serve Admin
5.1. Select your SSL enabled services and verify that they still have the certificate selected.
5.2. Launch your SSL enabled services
5.3. Check to make sure they work properly.  Specifically, Run Safari, go to your SSL page and click the Lock in the top-right corner. Verify the dates are correct.
5.4. If an error occurs, try all the steps again, but try including a reboot of the machine between steps 2.4 and 3.

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance: 

Hours of Operation: 
Sunday 8:00 PM ET to Friday 8:00 PM ET 
North America (toll free): 1-866-267-9297 
Outside North America: 1-613-270-2680 (or see the list below) 
NOTE: Smart Phone users may use the 1-800 numbers shown in the table below.
Otherwise, it is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call. 

CountryNumber
Australia0011 - 800-3687-7863
1-800-767-513
Austria00 - 800-3687-7863
Belgium00 - 800-3687-7863
Denmark00 - 800-3687-7863
Finland990 - 800-3687-7863 (Telecom Finland)
00 - 800-3687-7863 (Finnet)
France00 - 800-3687-7863
Germany00 - 800-3687-7863
Hong Kong001 - 800-3687-7863 (Voice)
002 - 800-3687-7863 (Fax)
Ireland00 - 800-3687-7863
Israel014 - 800-3687-7863
Italy00 - 800-3687-7863
Japan001 - 800-3687-7863 (KDD)
004 - 800-3687-7863 (ITJ)
0061 - 800-3687-7863 (IDC)
Korea001 - 800-3687-7863 (Korea Telecom)
002 - 800-3687-7863 (Dacom)
Malaysia00 - 800-3687-7863
Netherlands00 - 800-3687-7863
New Zealand00 - 800-3687-7863
0800-4413101
Norway00 - 800-3687-7863
Singapore001 - 800-3687-7863
Spain00 - 800-3687-7863
Sweden00 - 800-3687-7863 (Telia)
00 - 800-3687-7863 (Tele2)
Switzerland00 - 800-3687-7863
Taiwan00 - 800-3687-7863
United Kingdom00 - 800-3687-7863
0800 121 6078
+44 (0) 118 953 3088

 

TN6803

Affected Products:

  • Entrust Certificate Services 1 Year Advantage SSL Certificate Version Not Applicable Language Not Applicable Platform Not Applicable
  • Entrust Certificate Services 1 Year SSL Certificate Version Not Applicable Language Not Applicable Platform Not Applicable
  • Entrust Certificate Services 2 Year Advantage SSL Certificate Version Not Applicable Language Not Applicable Platform Not Applicable
  • Entrust Certificate Services 2 Year SSL Certificate Version Not Applicable Language Not Applicable Platform Not Applicable
  • Entrust Certificate Services Cert Admin Advantage Server Certificate 1 Year Version Not Applicable Language Not Applicable Platform Not Applicable
  • Entrust Certificate Services Cert Admin Advantage Server Certificate 2 Year Version Not Applicable Language Not Applicable Platform Not Applicable