Entrust Datacard

Entrust Certificate Services Support Knowledge Base

Last Modified: 2017-08-16 14:13:01.0

Why do I receive the error "An error occurred while processing X509 certificates" ?

Article Number: 45715

User-added image

When you attempt to install an Entrust SSL Server Certificate into the key database using the IKEYMAN IBM Utility, you may receive the error:

"An error occurred while processing X509 certificates"

Here is how you can resolve that:

This is caused by an improperly formatted certificate.

A certificate would have the following format:

-----BEGIN CERTIFICATE-----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=
-----END CERTIFICATE-----

Please make sure that there is a carriage return after the certificate and that the certificate is in the paragraph form without any extra characters. You can try and use the original pickup method to retreive your certificate and copy / paste into a plain ASCII text file.

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance: 

Hours of Operation: 
Sunday 8:00 PM ET to Friday 8:00 PM ET 
North America (toll free): 1-866-267-9297 
Outside North America: 1-613-270-2680 (or see the list below) 
NOTE: Smart Phone users may use the 1-800 numbers shown in the table below.
Otherwise, it is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call. 

CountryNumber
Australia0011 - 800-3687-7863
1-800-767-513
Austria00 - 800-3687-7863
Belgium00 - 800-3687-7863
Denmark00 - 800-3687-7863
Finland990 - 800-3687-7863 (Telecom Finland)
00 - 800-3687-7863 (Finnet)
France00 - 800-3687-7863
Germany00 - 800-3687-7863
Hong Kong001 - 800-3687-7863 (Voice)
002 - 800-3687-7863 (Fax)
Ireland00 - 800-3687-7863
Israel014 - 800-3687-7863
Italy00 - 800-3687-7863
Japan001 - 800-3687-7863 (KDD)
004 - 800-3687-7863 (ITJ)
0061 - 800-3687-7863 (IDC)
Korea001 - 800-3687-7863 (Korea Telecom)
002 - 800-3687-7863 (Dacom)
Malaysia00 - 800-3687-7863
Netherlands00 - 800-3687-7863
New Zealand00 - 800-3687-7863
0800-4413101
Norway00 - 800-3687-7863
Singapore001 - 800-3687-7863
Spain00 - 800-3687-7863
Sweden00 - 800-3687-7863 (Telia)
00 - 800-3687-7863 (Tele2)
Switzerland00 - 800-3687-7863
Taiwan00 - 800-3687-7863
United Kingdom00 - 800-3687-7863
0800 121 6078
+44 (0) 118 953 3088

TN6545

Affected Products:

  • Entrust Certificate Services 1 Year Advantage SSL Certificate Version Not Applicable Language Not Applicable Platform Not Applicable
  • Entrust Certificate Services 1 Year SSL Certificate Version Not Applicable Language Not Applicable Platform Not Applicable
  • Entrust Certificate Services 2 Year Advantage SSL Certificate Version Not Applicable Language Not Applicable Platform Not Applicable
  • Entrust Certificate Services 2 Year SSL Certificate Version Not Applicable Language Not Applicable Platform Not Applicable
  • Entrust Certificate Services Cert Admin Advantage Server Certificate 1 Year Version Not Applicable Language Not Applicable Platform Not Applicable
  • Entrust Certificate Services Cert Admin Advantage Server Certificate 2 Year Version Not Applicable Language Not Applicable Platform Not Applicable