Entrust Certificate Services Support Knowledge Base

Audience: General
Last Modified: 2006-08-02 12:53:38.0

TN 5728 - How do I resolve the security alert message: "The name on the security certificate is invalid or does not match the name of the site."

Servers affected: All

Issue:

After completing your SSL certificate installation, you may receive the following error message when accessing your secured site using your browser.

     Error: "The name on the security certificate is invalid or does not match the name of the site."

Cause:

The common name of the certificate is not being referenced properly when accessing the secured site.

For example: The SSL certificate common name is issued to www.yourcompanyname.com. If you are accessing the secured site by yourcompanyname.com without the 'www' prefix, you will receive this error message.

Resolution:

There are  two (2) options to consider:

Option 1: All links referencing the common name must specify the new common name of the certificate issued by Entrust on your secured site page.

Options 2: If you fall within 30 days of the certificate issuance date and have not yet received a reissue, Entrust's Certificate Replacement Policy states you are entitled to a free reissue of your certificate.

Certificate Replacement Policy:
For Standard SSL certificates, Entrust offers a one time, no charge replacement of your digital SSL certificate within thirty (30) days of the original issue date. If you require a replacement certificate after 30 days, you must purchase a new SSL certificate.

1.  Create a new CSR on your web server for the desired common name.

2. Send us the new CSR as an attachment via email to certserv.support@entrust.com. Please reference your Entrust order number in the subject line of the email.

Note: Once Entrust receives the new CSR, your order will be updated and a new certificate will be issued to the Technical contact on the order within 1-2 business day.

Affected Products:

• Entrust Certificate Services 1 Year Advantage SSL Certificate Version Not Applicable Language Not Applicable Platform Not Applicable
• Entrust Certificate Services 1 Year SSL Certificate Version Not Applicable Language Not Applicable Platform Not Applicable
• Entrust Certificate Services 2 Year Advantage SSL Certificate Version Not Applicable Language Not Applicable Platform Not Applicable
• Entrust Certificate Services 2 Year SSL Certificate Version Not Applicable Language Not Applicable Platform Not Applicable
• Entrust Certificate Services Cert Admin Advantage Server Certificate 1 Year Version Not Applicable Language Not Applicable Platform Not Applicable
• Entrust Certificate Services Cert Admin Advantage Server Certificate 2 Year Version Not Applicable Language Not Applicable Platform Not Applicable