Entrust Certificate Services Support Knowledge Base

Audience: Administrator
Last Modified: 2009-10-01 16:19:15.0

TN 5691 - How do I resolve the error - "Cannot connect to Citrix server. The server certificate received is not trusted (SSL-error 61)"

Servers affected: Windows 2000 (IIS 5.0) and Windows 2003 (IIS 6.0)

Issue:

When trying to connect to the Citrix server through Citrix secure gateway, you may receive the following error:

     "Cannot connect to Citrix server. The server certificate received is not trusted (SSL-error 61)"

Cause:

You may encounter this error since the Citrix server does not come with the Entrust Root CA certificate in the CA store location.

Resolution:

The Entrust Root CA certificate should be installed into the root CA certificate store.

To Download an Entrust Root Certificate follow these steps:

1 – navigate to https://www.entrust.net/downloads/root_index.cfm
2 – select Personal Use and click on download certificates
3 – Select the required root(s) and download

Affected Products:

• Entrust Certificate Services 1 Year Advantage SSL Certificate Version Not Applicable Language Not Applicable Platform Not Applicable
• Entrust Certificate Services 1 Year SSL Certificate Version Not Applicable Language Not Applicable Platform Not Applicable
• Entrust Certificate Services 2 Year Advantage SSL Certificate Version Not Applicable Language Not Applicable Platform Not Applicable
• Entrust Certificate Services 2 Year SSL Certificate Version Not Applicable Language Not Applicable Platform Not Applicable
• Entrust Certificate Services Cert Admin Advantage Server Certificate 1 Year Version Not Applicable Language Not Applicable Platform Not Applicable
• Entrust Certificate Services Cert Admin Advantage Server Certificate 2 Year Version Not Applicable Language Not Applicable Platform Not Applicable