Entrust Datacard

Entrust Certificate Services Support Knowledge Base

Last Modified: 2016-07-05 09:38:43.0

How do I resolve the error - "Cannot connect to Citrix server. The server certificate received is not trusted (SSL-error 61)"

Article Number: 45725

Servers affected: Windows 2000 (IIS 5.0) and Windows 2003 (IIS 6.0)

Issue:

When trying to connect to the Citrix server through Citrix secure gateway, you may receive the following error:

     "Cannot connect to Citrix server. The server certificate received is not trusted (SSL-error 61)"

Cause:

You may encounter this error since the Citrix server does not come with the Entrust Root CA certificate in the CA store location.

Resolution:

The Entrust Root CA certificate should be installed into the root CA certificate store. Install the Root.crt file into your root CA certificate store.

TN5691

Affected Products:

  • Entrust Certificate Services 1 Year Advantage SSL Certificate Version Not Applicable Language Not Applicable Platform Not Applicable
  • Entrust Certificate Services 1 Year SSL Certificate Version Not Applicable Language Not Applicable Platform Not Applicable
  • Entrust Certificate Services 2 Year Advantage SSL Certificate Version Not Applicable Language Not Applicable Platform Not Applicable
  • Entrust Certificate Services 2 Year SSL Certificate Version Not Applicable Language Not Applicable Platform Not Applicable
  • Entrust Certificate Services Cert Admin Advantage Server Certificate 1 Year Version Not Applicable Language Not Applicable Platform Not Applicable
  • Entrust Certificate Services Cert Admin Advantage Server Certificate 2 Year Version Not Applicable Language Not Applicable Platform Not Applicable