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Entrust Certificate Services Support Knowledge Base

Last Modified: 2016-06-27 16:16:52.0

Why do I get the following error when submitting a CSR in Entrust Certificate Management Service: “Entrust is unable to process this CSR”

Article Number: 46244


When I try to submit a CSR to create a Web server certificate in the Certificate Management Service interface, I get the following error:

Entrust is unable to process this CSR.



This error occurs if any of the following values are not included in the Certificate Signing Request (CSR):

CN - Common Name
O - Organization
C - Country


The error specifies which value is missing.  Regenerate a Certificate Signing Request (CSR) with the missing value(s).


Affected Products:

  • Entrust Certificate Services Cert Admin Advantage Server Certificate 1 Year Version Not Applicable Language Not Applicable Platform Not Applicable