Entrust Datacard

Entrust Certificate Services Support Knowledge Base

Last Modified: 2016-07-05 15:37:33.0

How do I resolve the error: “You submitted an improperly formatted CSR”

Article Number: 45601

Problem:

When I try to submit a CSR to Entrust Datacard Cloud Services, I get the following error:

      You submitted an improperly formatted CSR.

Cause:

This error will occur when the Certificate Signing Request (CSR) is improperly formatted (i.e., spaces or carriage returns breaking the encoded data). 

Solution:

The user should submit a properly formatted Certificate Signing Request (CSR).

Your Certificate Signing Request (CSR) should look similar to the following:

 

-----BEGIN NEW CERTIFICATE REQUEST-----
MIIDGjCCAoMCAQAwgYQxITAfBgNVBAMTGHd3dy50ZXN0Y2VydGl
maWNhdGVzLmNvbTEiMCAGA1UECxMZQ2VydGlmaWNhdGUgU2Vydm
ljZXMgY29kMjEQMA4GA1UEChMHRW50cnVzdDELMAkGA1UEBxMCT
04xDzANBgNVBAgTBk90dGF3YTELMAkGA1UEBhMCVVMwgZ8wDQYJ
KoZIhvcNAQEBBQADgY0AMIGJAoGBALG+4E53Ui7lFunLmMbTlgL
QoubDqnc7Duih17eR1zmrUuJiwEj8vFk0Us5Ka3XEar4frLNzeW
vp7FwVI+VdV1LrhyKcpZAEU0X0D4ErC6VZkCUFfs7u1jv4pVqVd
PvWLm2fZHv0cPujdt0uFUI+kspisVnfR0RFiwiQJ9VGMALFAgMB
AAGgggFTMBoGCisGAQQBgjcNAgMxDBYKNS4wLjIxOTUuMjA1Bgo
rBgEEAYI3AgEOMScwJTAOBgNVHQ8BAf8EBAMCBPAwEwYDVR0lBA
wwCgYIKwYBBQUHAwEwgf0GCisGAQQBgjcNAgIxge4wgesCAQEeW
gBNAGkAYwByAG8AcwBvAGYAdAAgAFIAUwBBACAAUwBDAGgAYQBu
AG4AZQBsACAAQwByAHkAcAB0AG8AZwByAGEAcABoAGkAYwAgAFA
AcgBvAHYAaQBkAGUAcgOBiQBfE24DPqBwFplR15/xZDY8Cugoxb
yymtwq/tAPZ6dzPr9Zy30NnkKQbKcsbLR/4t9/tWJIMmrFhZonr
x12qBfICoiKUXreSK89OILrLEto1frm/dycoXHhStSsZdm25vsz
v827FKKk5bRW/vIIeBqfKnEPJHOnoiG6UScvgA8QfgAAAAAAAAA
AMA0GCSqGSIb3DQEBBQUAA4GBAGsHA9fKzGdjfJRZoe07MNFqRb
mwwX+M+EXpzS+78Wr6D7HUPk3g6ixkEcC3cLER5Rt5VMu9vjlmO
IkJAzIWuWDj1Z4BpVeI33loaGS3PmLSnCt1lULaRalQNHk1vOc+
L0ygNwwNIvKLMPq4/LcUkZ9Oo4AssXW5mvvhHWGz2RWY
-----END NEW CERTIFICATE REQUEST-----

TN5660

Affected Products:

  • Entrust Certificate Services 1 Year Advantage SSL Certificate Version Not Applicable Language Not Applicable Platform Not Applicable
  • Entrust Certificate Services 1 Year SSL Certificate Version Not Applicable Language Not Applicable Platform Not Applicable
  • Entrust Certificate Services 2 Year Advantage SSL Certificate Version Not Applicable Language Not Applicable Platform Not Applicable
  • Entrust Certificate Services 2 Year SSL Certificate Version Not Applicable Language Not Applicable Platform Not Applicable