Entrust Certificate Services Support Knowledge Base

Audience: Administrator
Last Modified: 2006-09-12 13:32:51.0

TN 5634 - Why do I receive [error] Init: SSLPassPhraseDialog builtin is not supported on Win32?

Applicable to: Windows 2000, 2003, XP running Apache win32

Problem:

Upon Apache startup with SSL, the log shows the following error:

[error] Init: SSLPassPhraseDialog builtin is not supported on Win32.

The SSLPassPhraseDialog is a directive within the Apache httpd.conf or ssl.conf that is not supported by Windows

Resolution:

Remove the encryption from the RSA private key (while preserving the original file)
Remark out - SSLPassPhraseDialog in the appropriate apache conf file with a # in front of the directive

1. Make a copy of the private key and call it "server.key.org"
2. Use the OpenSSL command to remove the passphrase such as;

openssl rsa -in server.key.org -out server.key
server.key will be your new private key with the passphrase removed.

3. Move this new key to the same path as where your original was kept. Verify that the directive called "SSLCertificateKeyFile" in your apache config file points to the new private key.
4. Find the directive "SSLPassPhraseDialog" and put a # in front to comment out the line.

You will now be able to startup Apache with SSL on Windows.

Affected Products:

• Entrust Certificate Services 1 Year Advantage SSL Certificate Version Not Applicable Language Not Applicable Platform Not Applicable
• Entrust Certificate Services 1 Year SSL Certificate Version Not Applicable Language Not Applicable Platform Not Applicable
• Entrust Certificate Services 2 Year Advantage SSL Certificate Version Not Applicable Language Not Applicable Platform Not Applicable
• Entrust Certificate Services 2 Year SSL Certificate Version Not Applicable Language Not Applicable Platform Not Applicable
• Entrust Certificate Services Enhanced Service Account Version Not Applicable Language Not Applicable Platform Not Applicable
• Entrust Certificate Services Web Hoster Service Account Version Not Applicable English Platform Not Applicable